Interested candidates should email resume in Microsoft Word or PDF format to hr@mcgnow.net.

SUMMARY

The IT Helpdesk Technician will be responsible for day to day support of desktops, servers and network equipment, including; installing, configuring, performing monitoring, troubleshooting and supporting client, servers and network equipment necessary to meet business demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE IT HELP DESK TECHNICIAN

Installation, configuration and troubleshooting of thin clients, laptops and desktop computers running Windows Professional operating systems.
Installation, configuration and troubleshooting of Microsoft Office 2007 and beyond.
Assist with developing and/or revising written operating procedures.
Maintain proper records of hardware, software and network configurations using Microsoft Visio.
Provide daily and weekly updates regarding outstanding issues and work progress
Adaptability/Flexibility - Demonstrates the ability to maintain professionalism and a positive attitude when encountering changes in the workplace. (i.e.: Seeks to understand changes; maintains positive attitude when dealing with change; makes appropriate behavioral adjustments when needed.)

Initiates Action - Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive. (i.e.: Responds quickly; takes independent action; goes above and beyond)

Job Requirements

SUPERVISORY RESPONSIBILITIES OF THE IT HELP DESK TECHNICIAN

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to communicate with staff in a professional, courteous manner.
Ability to follow instructions and accept constructive criticism.
Ability to work individually as well as a member of a team.

EDUCATION and/or EXPERIENCE

Associates Degree in an IT related curriculum or a minimum of two years related experience and/or training; or equivalent combination of education and experience.

Ideal candidate will possess

A+

N+

Security +

MCP - Windows 7/8/10

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IT Help Desk Technician