Responsibilities

Clinical Responsibilities

Responds to crisis calls in a timely manner
Makes face to face visits when calls come into Access to Care or the Crisis Response Intensive Care Coordinator
Provides services in the community, consumer’s homes, etc.
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Effectively determines the level of response needed in crisis situations
Assists in contacting family members if needed
Communicates effectively with Access to Care to assist in finding appropriate placement when necessary
Evaluates the consumer for community referrals needed
Educates families on de-escalating crisis situations, including but not limited to, safety plans
Assists in securing emergency medical services or law enforcement if needed
Advocates on behalf of the consumer to secure community resources
Effectively collaborates with the treatment team members and outside sources in the delivery of services
Follows up with consumers that are in AltaPointe Children’s Outpatient Programs who may be decompensating or at high-risk
Travels to consumer’s homes to ensure medication compliance as needed
Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
Manages and triages calls from multiple referral sources
Effectively demonstrates the application of adult specific competencies
Provides transportation to services on a limited basis

Supervision and Consultation

Seeks clinical supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance case management skills

Clinical Record Keeping

Documents in a timely fashion per AltaPointe policy
Documents using Avatar appropriately
Documents appropriate, complete, and comprehensive assessments
Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
Documents in a clear and concise manner services provided before the completion of the shift
Documents legibly

Case Load Management

Effectively manages caseload based on consumer needs
Meets AltaPointe productivity standards if applicable

Qualifications

Bachelor’s degree in a mental health discipline, or a nurse, or a certified parent peer specialist with lived experience working with crisis situations.

Must be at least age 23, maintain a valid verifiable driver license and maintain a clear driving record.

Knowledge in child/adolescent specialty, outlined below, to be attained within (6) six months of employment:

Knowledge of psychiatric disorders in the child/adolescent population
Knowledge of cultural diversity
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
Knowledge of Psychiatric Rehabilitation principles
Knowledge of available community resources
Knowledge of educational methods appropriate to children/adolescents with psychiatric disorders
Knowledge of substance abuse
Knowledge of AltaPointe Health Systems programs and services

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