Front Desk Representative, Baldwin County

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Front Desk Representative (Healthcare / Medical Office)

Full Time | On-Site | Travel to Satellite Clinics

Why Work with Us

At Retina Specialty Institute and Southern Eye Group, our mission is simple but powerful: improving lives by saving sight. We deliver patient-centered care, combining advanced technology and clinical expertise with genuine compassion. We believe our people are our greatest strength and strive to create an environment where team members feel supported and can grow. Together, we make a difference every day.

About the Role

The Front Desk Representative is a patient-centered, detail-oriented role that serves as the first point of contact for patients and visitors. This position plays a vital role in creating welcoming, professional, and positive patient experiences while supporting efficient clinic operations.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Prior medical experience is helpful but not required, we provide training and support to help new team members succeed.

What You’ll Do

• Greet patients and visitors warmly and professionally, creating a positive first impression
• Perform accurate and efficient patient check-in and check-out while supporting clinic flow and minimizing wait times
• Schedule patient appointments according to physician instructions and company guidelines
• Collect, verify, and enter patient demographic and insurance information into the Electronic Medical Record (EMR)
• Scan, upload, and maintain patient and clinic documentation within the EMR
• Verify insurance eligibility, confirm prior authorizations, and prepare patient charts
• Collect patient financial responsibilities, including co-pays and outstanding balances
• Assist patients who may be ill, anxious, or distressed with empathy, professionalism, and discretion
• Participate in training and mentoring of new front desk team members as assigned
• Actively use, support, and model the adoption of organizational change

What We’re Looking For

• High school diploma or equivalent required; Associate’s degree or higher preferred
• At least 1 year of patient care or customer service experience required (healthcare experience not required)
• Experience working in a fast-paced medical or customer-facing environment
• Willingness and ability to travel regularly to satellite clinic locations
• Ophthalmology or optometry practice experience is a plus, but not required

Skills That Help You Succeed

• Professional demeanor with strong interpersonal and communication skills
• Demonstrated ability to maintain accuracy, consistency, and attention to detail
• Proficiency with healthcare technology, including EMR/EHR systems and communication tools
• Working knowledge of relevant medical scheduling, insurance, and billing processes
• Strong organizational and prioritization skills to support smooth and efficient clinic flows
• Ability to remain calm, professional, and effective in fast-paced or high-pressure environments
• Ability to work independently while also collaborating effectively within a team
• Commitment to patient confidentiality and compliance with HIPAA and company policies
• Openness to change and innovation, with the ability to learn, adapt to, and support evolution in a growing organization

Provider Registration

Retina Specialty Institute is registered with the Florida Agency for Health Care Administration (AHCA). For information on our provider status, visit the Florida Practitioner’s Database: https://info.flclearinghouse.com.

Offered Benefits

• Competitive compensation commensurate with experience.
• Health, dental, and vision insurance.
• Life insurance, disability coverage, and ancillary benefits.
• 401(k) eligibility with company match.
• Paid time off and 6 paid holidays.
• Opportunities for professional development and certification.
• Supportive, team-oriented work environment with engaged, accessible leadership.

Equal Opportunity Employer

Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment. We comply with all applicable laws prohibiting discrimination against employees and applicants based on protected characteristics.

Physical Requirements and Work Environment

The physical requirements described are representative of those required to perform the essential functions of this position. The work environment characteristics reflect the conditions under which those functions are performed. Reasonable accommodations for individuals with disabilities may be made in accordance with applicable law, provided such accommodations do not impose an undue hardship on the Company. The examples listed below are representative and not intended to be all-inclusive.

This position requires the ability to sit for extended periods while working at a computer or answering phones, with occasional standing, walking, bending, reaching, or lifting up to 15 pounds. The role involves frequent interaction with patients and team members in a fast-paced clinical setting and requires strong communication skills and attention to detail. Visual acuity sufficient for computer use, reading printed materials, and processing patient documentation is required.

Work is performed in a climate-controlled medical office environment with moderate noise levels and frequent interruptions. Regular travel to satellite clinic locations may be required.

Other Duties

This job description provides an overview and is not intended to be exhaustive. Duties and responsibilities may change over time to meet organizational needs, with or without prior notice.

Ready to Make a Difference?

If you enjoy working with people, want to learn new skills, and are interested in growing a career in healthcare, we encourage you to apply.

Apply today and help us continue improving lives by saving sight!