Collections Specialist

Position Summary

Follow policy and procedures for all credit and collection-related functions and ensures company and state compliance is maintained. This position collaborates on credit and collection activity for specific locations with a designated Portfolio Partner. It also evaluates and monitors risk associated with credit limits, aged account balances, and other pertinent data, taking appropriate actions to minimize risk to the company.

Responsibilities

• Embodies IMPACT and conducts themselves according to these core values during all daily activities and interactions.
• Follows established policies and procedures for all credit and collection functions to ensure company profitability and minimize risk.
• Completes daily tasks including cash drawer balancing, branch invoicing, A/R payment application, and preparation of bank deposits.
• Conducts collection activity on past-due and over-credit accounts via calls, emails, and letters.
• Assists customers with account reconciliations and provides invoices, proofs of delivery, and statements upon request.
• Prepares and processes refund requests according to company SOP.
• Manages credit risk with Portfolio Partner to meet performance metrics.
• Processes credit applications within 1 business day, pending credit reference verification and/or credit report results.
• Reviews existing accounts for credit limit changes based on history, tenure, and creditworthiness.
• Manages total account exposure, including open orders, to remain within 20% of credit limits.
• Reviews credit queues for assigned branches to determine whether orders should be released or held.
• Collaborates with Sales and Ops to drive growth and customer satisfaction.
• Escalates issues when normal collection procedures are ineffective and proactively communicates account performance concerns.
• Promotes and educates customers on online and lockbox payment options.
• Participates in monthly receivables reviews with Regional Sales Managers.
• Follows record retention guidelines for AR paperwork.
• Conducts annual tax-exempt audits for the previous 3 years of sales.
• Seen as a knowledgeable contributor and expert within the credit and AR space.

Requirements

• High school diploma plus 5 years of full-cycle Accounts Receivable experience required - including credit queues.
• Microsoft Office proficiency (Outlook, Word, Excel) required.
• Agility system experience preferred.
• Strong interpersonal, organizational, and written/oral communication skills.
• Demonstrated analytical and problem-solving ability.
• Self-starter with multitasking and deadline management skills.
• Detail-oriented and skilled in credit risk assessment.
• Must be eligible and able to obtain a notary commission.