Floating Banker

Position Overview for Floating Banker

As a Floating Banker at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities

• Provides a distinct customer interaction focused on improving financial stability and promoting customer loyalty.
• Manages various customer engagements accurately and efficiently.
• Informs customers about the different alternatives they can consider for their financial dealings.
• Discovers opportunities in customer engagements and directs them to the appropriate branch personnel.
• Cultivates customer engagement through lobby initiatives and purposeful discussions.
• Tailors PNC offerings to address customer preferences.
• Spotlights sales prospects and steers customers towards the appropriate team members for expanding connections.
• Supports customers in learning about digital banking tools, technological choices, and self-help resources for managing financial transactions efficiently.
• Demonstrates effective problem-solving by applying product and procedural knowledge to customer issues.
• Confirms that teller and branch operations are performed accurately, adhering closely to the policies and procedures set forth by PNC.

Preferred Skills

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications

• Prior experience is not a must.
• A higher education qualification is not typically needed for roles at this level.
• The preference is for individuals with a high school diploma or its equivalent.
• Similar mixtures of education, job-specific certifications, or applicable experience (including military history) may be factored in.
• No degree required.
• Not obligated to hold certifications or licenses.

Benefits

PNC provides an inclusive range of benefits to support you presently as well as in the future:

• Coverage encompassing medical, dental, and vision services
• Life Insurance
• Ensuring Security for Short-Term and Long-Term Disability Events
• The benefits package at PNC encompasses a 401(k) with employer matching, along with options for participating in a pension and buying company stock
• A Dependent Care Reimbursement Account is a valuable tool that helps employees save money on eligible dependent care expenses by using pre-tax dollars
• Backup Child/Elder Care
• The policy governing reimbursement for adoption, surrogacy, and doula expenses underscores the company's inclusive benefits for employees
• Educational Sponsorship (featuring select fully paid programs) is available for those requiring financial aid
• Financial incentives are a component of the wellness initiative to motivate individuals to prioritize health and well-being
• Paid Time Off