Customer Experience Banker

Job Description:Customer Experience Banker

As a Customer Experience Banker at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities

• Delivers a special customer interaction that prioritizes better financial stability and cultivating customer fidelity.
• Executes customer interactions effectively and with precision.
• Informs customers about the different alternatives they can consider for their financial dealings.
• Identifies prospects within customer engagements and refers them to the suitable branch employees.
• Engages in lobby initiatives and impactful dialogues with customers.
• Customizes PNC products and services to cater to customer needs efficiently.
• Spotlights sales prospects and steers customers towards the appropriate team members for expanding connections.
• Teaches customers about digital banking tools, technology selections, and self-help resources to enhance financial transaction management.
• Uses knowledge of products and processes to successfully resolve customer challenges.
• Makes sure that all teller and branch activities are executed accurately, in strict adherence to PNC's policies and procedures.

Preferred Skills

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications

• Previous experience is not a prerequisite.
• Roles at this level usually do not mandate a university or college diploma.
• The preference is for individuals with a high school diploma or its equivalent.
• Equivalent mixes of education, job-specific certifications, or relevant experience (including military background) will be taken into account.
• No degree required.
• No certifications or licenses needed.

Benefits

PNC offers a complete set of benefits aimed at supporting you in the present as well as down the line:

• Coverage encompassing medical, dental, and vision services
• Life Insurance
• Protection from Disability in the Near and Extended Future
• The 401(k) plan at PNC is complemented by a pension and stock purchase plans to provide employees with diverse investment opportunities
• A Dependent Care Reimbursement Account is a valuable tool that helps employees save money on eligible dependent care expenses by using pre-tax dollars
• Backup Child/Elder Care
• The policy on Reimbursement for Adoption, Surrogacy, and Doula Services details the provisions for financial assistance in these areas
• Aid for Education (inclusive of certain fully funded programs) is extended to eligible candidates
• Financial incentives are a component of the wellness initiative to motivate individuals to prioritize health and well-being
• Paid Time Off