Phone Operator - Baldwin County

Seeking a medical phone operator dedicated to delivering exceptional customer service. In this important role, you will play a pivotal part as a representative of the practice in ensuring that patients receive prompt and professional communication. Candidate must be able to work together with a supportive team and manage patient inquiries in a timely and accurate manner. We value individuals that are eager to learn and grow; previous experience in customer service or healthcare setting is preferred but not a requirement. Competitive salary in keeping with experience level, and comprehensive benefits including health insurance, retirement plans, and more. If you are passionate about healthcare, possess excellent communication skills, and thrive in a dynamic team environment, we encourage you to apply.

Daily Duties

• Answer incoming calls promptly and professionally.
• Assist patients with inquiries, appointment scheduling, and directing calls to appropriate departments.
• Manage patient inquiries ensuring timely and accurate responses.
• Collaborate with a team that values your ideas on how to improve patient experience.

Benefits

• Health and Dental Insurance
• Paid Time Off
• Paid Holidays
• Paid Sick Days
• 401k Plan
• 401k Match
• Life Insurance
• AD&D Insurance
• Flexible Spending Account
• Free Parking

Location: Fairhope Office on the campus of Thomas Hospital