Parts Associate and Service Writer

Service Writer Duties

• Greet customers and listen to their service needs.
• Create repair orders, schedule service appointments, and track repair progress.
• Communicate effectively between customers and technicians.
• Provide accurate cost and time estimates.
• Ensure excellent customer experience from check-in to pick-up.

Parts Counter Duties

• Assist customers in finding and ordering the right parts and accessories.
• Maintain inventory levels and restock as needed.
• Process sales, returns, and special orders.
• Build relationships with customers and provide product knowledge.
• Support the service department with parts requests.

Qualifications

• Prior experience in powersports, automotive, or related industry preferred.
• Strong customer service and communication skills.
• Basic mechanical knowledge of ATVs, UTVs, motorcycles, or marine equipment is a plus.
• Ability to work in a fast-paced environment and stay organized.
• Computer literacy for service writing and parts ordering systems.

What We Offer

• Competitive pay (hourly + commission/bonuses).
• Employee discounts on parts, gear, and service.
• Opportunity to grow in the powersports industry.
• Fun, team-oriented workplace with a focus on customer satisfaction.