Call Center Representative I (City of Mobile)

General Information

This is communications and customer service involving the operation of computer and telecommunication equipment for a municipal call center.

JurisdictionStarting SalaryCity of Mobile$34,094

Requirements

Minimum Qualification Requirements

Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of one year of communications or customer service experience in a public relations capacity; or a combination of education and experience equivalent to these requirements.

Special Requirement

Fluency in Spanish may be required, depending upon assignment.

Description

For details, please see the Class Specifications | CALL CENTER REPRESENTATIVE I | Class Spec Details (governmentjobs.com).

Important Information

All applications should be submitted online through the Mobile Civil Service Job Opportunities page. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Please note that this job posting will close once 275 applications have been received.

Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.

A person with a disability may request accommodation by contacting the Mobile Civil Service at 251-470-7727.

Adam Bourne, Civil Service Director

The agencies we serve are equal opportunity employers

Benefits

The Mobile County Personnel Board promotes and encourages progressive personnel policies in all of its jurisdictions. Among the benefits enjoyed by local full-time merit system employees as a result of these policies are:

• 10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service)
• 10 days paid annual sick leave with no limit on accumulation
• 12 paid holidays each year (some jurisdictions may vary)
• Group medical plan (most jurisdictions)
• Paid life insurance (in some jurisdictions)
• Retirement plans
• Employee Credit Union
• Promotion by competitive exam
• Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases
• Opportunities for continuing education and self-development through formalized academic and in-service training programs

01

Do you have the legal right to work in the United States?

• Yes
• No

02

Mobile County agencies typically do not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?

• Yes
• No

03

Are you currently an employee of a Mobile County Merit System organization, including any of the following job types: Appointed, contract, provisional, full-time, part-time, temporary, seasonal, or supernumerary?

• Yes
• No

04

This job requires you to work no more than 7 hours per day, between 7:00 a.m. and 6:00 p.m. Are you interested in a flexible schedule of less than 7 hours daily?

• Yes
• No

05

Use the dropdown menu below to select the option that most closely represents the highest level of education that you have completed.

• 8th Grade
• 9th Grade
• 10th Grade
• 11th Grade
• High School or GED
• 1 year of college
• 2 years of college
• Associates Degree or higher

06

Use the dropdown menu below to select the option that most closely represents the amount of experience you have working in a call center or dispatch center.

• None
• 6 months
• 1 year
• 1 year and 6 months
• 2 years
• 2 years and 6 months
• 3 years
• 3 years and 6 months
• 4 years
• 4 years and 6 months
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

07

Use the dropdown menu below to select the option that most closely represents the amount of experience you have in a customer service or public relations capacity. Examples include customer service representatives, front desk clerks, receptionists, office management or office assistant roles with high customer interaction, community resource officers, or call center or dispatch operators.

• None
• 6 months
• 1 year
• 1 year and 6 months
• 2 years
• 2 years and 6 months
• 3 years
• 3 years and 6 months
• 4 years
• 4 years and 6 months
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

08

Are you able to work nights hours if required?

• Yes
• No

09

Are you fluent in Spanish?

• Yes
• No

10

Describe any experience you have receiving and processing requests for information and answering questions from the general public. In your response, include the name of employer(s) where these duties were performed, dates of employment (month/year) and number of hours worked per week. If you have no experience in this area, enter "None" in the blank space below.

11

Use the dropdown menu below to select the option that most closely represents your status as a veteran of the United States Armed Forces. To be considered a disabled veteran, one must have 10% or more disability percentage, according to the U.S. Veterans Administration.

• I am not a veteran.
• I am not an honorably discharged veteran.
• I am an honorably discharged veteran.
• I am an honorably discharged disabled veteran.
• I am the spouse of an honorably discharged disabled veteran.
• I am the widow or widower of a deceased veteran.

12

Please provide details regarding your/your spouse's Veteran's status. In your response, please include department, component, and branch, MOS, dates of service/deployment, years of active and/or inactive service, and character of service. If neither you nor your spouse is/was a veteran, enter "None" in the blank space below.

13

Have you been convicted of a Felony within the last 5 years?

• Yes
• No
• Required Question